Customer Success

Virtual Coach

CSM Evolution

Hi, I'm Eve, I am here to help you be a better CSM

Customer Success Management is at the heart of subscription-based businesses. Those in the field are the first to establish teams, processes and systems that support their customers, businesses and themselves. They are pioneers in the new subscription economy. I am here to help them improve, grow and to continue to evolve.

What Can I Do For You?

A service to help customer success managers manage their customers, their diaries and their to-dos in their way

Prioritise Your Day

It's easy to dedicate your attention to issues that are urgent at the expense of activity that will make you and your customers successful in the longer term. I will prioritise your projects and tasks so that you can put out the fires in the short-term but will ensure you can also find the focus for building better outcomes in the future.

Keep Everyone Up to Date

The ability to know, understand, summarise and share the status of each of your customers ensures you have the right resources and the right focus from your own teams. I will keep everyone up to date and on the same page so you can spend more time on your customers.

Organise Your Calendar

I will take care of your calendar to ensure you have important dates held for your customer calls and meetings. I will also ensure that you have the information you need, at your fingertips, whenever you are in front of a customer.

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Coming Winter 2020

 

© 2020 by Jam Jam Advisory and the Customer Success Pioneer